Refunding or Voiding a Payment Step 1: Search for the Payment Transaction Navigate to the Payment Report  and use the search function to find the person whose payment you need to refund or void. Ensure your date range encompasses the month the payment occurred. Step 2: Initiate Status Check Locate the payment in question. Under the Actions  column, click Check Status . This action refreshes the status and makes the appropriate refund or void options appear. Wait for the green confirmation box...

Recharging a Declined Card Step 1: Filter for Declined Payments Ensure your date range is set to encompass the month(s) you need to check for declined payments. In the Payment Report filters, change the Method of Payment  to Credit Card . Change the Status  filter to Unpaid . Click Search to view all declined charges. Step 2: Initiate Recharge Attempt Locate the payment you wish to retry. Under the Actions  column, you will see a pink text option that says Recharge  with a number in...