Recharging a Card that Declined

Recharging a Declined Card

Step 1: Filter for Declined Payments

1. Ensure your date range is set to encompass the month(s) you need to check for declined payments.

2. In the Payment Report filters, change the Method of Payment to Credit Card.

3. Change the Status filter to Unpaid.

4. Click Search to view all declined charges.

Step 2: Initiate Recharge Attempt

5. Locate the payment you wish to retry. Under the Actions column, you will see a pink text option that says Recharge with a number in parentheses (e.g., (2)). This number indicates how many times the system has already attempted to recharge the card.

6. Click the Recharge link to open the payment box.

Step 3: Select Card and Execute Charge

7. A new box will open, defaulting to the "Enter a New Card" tab—you can ignore this. Instead, select the Current Credit Card box at the top.

8. Pick the card you would like to try running.

9. Click Recharge to submit the retry payment.

Step 4: Verify Outcome and Add Notes

10. The system will process the transaction. You will see a notification box in the top right of the screen: a green box means the charge was successful, and a red box means it declined again.

11. ALWAYS put a note in the Notes section to track the recovery effort. State when you tried the card and if you sent any communications to the student. This helps track how long it takes to get the payment.

Extra Insight

There is another tip you might find useful for this process: the number in parentheses next to the Recharge text in the Actions column provides crucial context by showing you the precise number of times the system or staff have previously attempted the charge, helping you decide on the next communication step.